10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.4, then the following procedure must be followed:

10.1.1. except in cases where clause 9.3 applies, call the Daniel Prince Limited sales line within 7 working days after the date of delivery of the Product(s) to you to obtain a delivery address to return the Product(s) to ;

10.1.2. complete the return form provided with the original packing materials for the delivered Product(s);

10.1.3. secure the Product(s) and all of the original packing materials, including return form, packing slip, and the diamond certificate if appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not);

10.1.4. send the Product(s) by registered mail, as this is the safest way to ship high-value items.
FOR YOUR PROTECTION, PLEASE INSURE THE PACKAGE FOR THE FULL AMOUNT OF THE INVOICE PLUS SHIPPING CHARGES. Daniel Prince Limited SHALL NOT BE RESPONSIBLE FOR ITEMS LOST OR DAMAGED WHILE SHIPPING.

10.1.5. clearly print your name and address on the outside of the package in the return area.

Mail the package to:

Daniel Prince Limited
24 Hatton Garden
London
EC1N 8BQ

Please be careful: You should NOT write jewellery, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

Conditions of Return 10.1.6. Returns are simple, but are subject to certain rules:
(a) packages without a return authorization number issued by Daniel Prince Limited pursuant to Clause 10.1.1 will not be accepted for refund;

(b) the item MUST be received by Daniel Prince Limited WITHIN THIRTY (30) DAYS from the date of delivery of the order to you from Daniel Prince Limited. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund;

(c) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund. Due to reasons of hygiene, earrings are shipped in a transparent plastic bag which is sealed; to qualify for a refund we can only accept earrings back if they are returned the way in which they were received;

(d) if the Product is a diamond, then any original gemmological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond certificate has a £200 replacement fee. If the certificate is not returned, the cost of replacing it will be deducted from any refund payable to you.

10.2. Subject to the conditions in clause 10.1, Daniel Prince Limited will refund the full cost of the item. Refunds will be made in the same form as the original purchase.

10.3. All requests will be processed after our laboratory inspects and verifies the condition of the Products. Returns take approximately five business days to process upon receipt of the item.